Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the services provided by Flo Meridian Institute ("FMI", "we", "our" or "us"). By purchasing, registering for, or participating in any FMI service, programme, workshop, webinar, event, membership, or coaching session, you confirm that you have read, understood, and agree to these Terms.

1. About Flo Meridian Institute

Flo Meridian Institute provides transformational coaching, leadership development, educational programmes, workshops, webinars, memberships, and related services designed to help individuals create sustainable success without sacrificing their health, relationships, or purpose.

2. Eligibility

Our services are intended for individuals aged 18 years or older. By using our services, you confirm that you are at least 18, the information you provide is accurate, and you have the legal authority to enter into this agreement.

3. Our services

Our services currently include:

• The Leadership Alignment Micro-Audit™ — a free self-assessment.
• The Aligned Leadership Method™ — a private 12-week coaching programme moving through five stages (REVEAL™ → RECONNECT™ → REALIGN™ → REBUILD™ → RISE™).
• The Aligned Leader™ — a recurring live masterclass.
• Discovery calls — a free introductory consultation.

We may introduce further coaching programmes, workshops, memberships, and digital resources over time.

4. Bookings and payments

Your place on a programme is confirmed once payment (or an agreed payment plan) has been received. Programme fees may be paid in full or across installments (e.g. two, three, or six parts) as selected at checkout:

• The first installment is collected immediately via our payment processor, Stripe, using their secure hosted checkout — we never see or store your full card details.
• Subsequent installments are charged automatically to the same card on their due dates, in accordance with the agreed schedule.
• If an installment fails (e.g. an expired card or a bank decline), we'll email you a secure link to update your payment method, after which we retry the charge automatically.
• Failure to make payments may result in suspension of access to your programme until payments are brought up to date.

5. Prices

All prices are displayed in the applicable currency. We reserve the right to change prices for future programmes and services without notice; any such change will not affect a purchase you've already made.

6. Your right to cancel and refunds

If you are purchasing as a consumer (not on behalf of a business), UK law gives you the right to cancel a distance-sold service contract within 14 days of purchase, for a full refund of any installments already paid, provided coaching has not yet started.

To cancel within this period, email welcome@flomeridianinstitute.com stating your purchase and intent to cancel. Once the 14-day period has passed, or once your coaching programme has started (whichever is sooner), fees paid are non-refundable and any remaining installments under your payment plan remain due, except where required otherwise by law or at our discretion in exceptional circumstances.

7. Rescheduling individual sessions

This is separate from the cancellation right above and covers rescheduling a single coaching session or discovery call, not cancelling your programme. You're encouraged to give as much notice as possible if you need to reschedule an appointment. We'll always aim to be fair, reasonable, and accommodating while protecting the time committed to every client.

8. Client responsibilities

To help create the best possible experience, clients agree to attend sessions on time, participate respectfully, treat others with courtesy and professionalism, take responsibility for implementing what they learn, respect the confidentiality of other participants, and follow any reasonable programme guidelines. Transformation requires commitment and personal responsibility — whilst we're committed to supporting every client, outcomes will vary depending on individual circumstances and participation.

9. Confidentiality

We're committed to maintaining the confidentiality of client information in accordance with our Privacy Policy. Clients participating in group programmes or the masterclass also agree to respect the confidentiality and privacy of other participants.

10. Intellectual property

"The Aligned Leadership Method", "Leadership Alignment Micro-Audit", "Leadership Debt", "REVEAL", "RECONNECT", "REALIGN", "REBUILD", "RISE", and "The Aligned Leader" are trademarks of Flo Meridian Institute. Unless otherwise stated, all materials we provide — including coaching frameworks, assessments, reports, videos, presentations, workbooks, templates, and programme content — remain our intellectual property, provided for your personal use only. They may not be copied, reproduced, distributed, sold, or used commercially without our prior written permission.

11. Recording and photography

Sessions, webinars, or events may occasionally be recorded for educational, quality assurance, or client access purposes; where this happens, participants will normally be informed in advance. Clients may not record coaching sessions, webinars, or programme content without our prior permission.

12. Technology

Whilst we make every reasonable effort to provide reliable services, we cannot guarantee uninterrupted access to online platforms due to circumstances beyond our control, including internet outages or third-party technical issues. Where practical, we'll work to minimise disruption and offer alternative arrangements.

13. Health and wellbeing

Our coaching and educational services are designed to support personal and professional development. They are not intended to replace medical, psychological, psychiatric, legal, financial, or other professional advice. Please seek appropriate professional support where required.

14. Results

Every individual is different. Whilst we're committed to providing high-quality coaching and education, we cannot guarantee specific results or outcomes — success depends on many factors, including personal commitment, implementation, and individual circumstances.

15. Your programme agreement

Enrolment in the 12-week coaching programme requires signing a separate programme agreement, sent by email after your first payment. Your typed full name and confirmation on that page constitute a valid electronic signature and your agreement to these Terms and your specific payment plan.

16. AI-assisted content

Some of our tools — including the Micro-Audit and internal coaching reports — use AI to help draft summaries and observations from information you or your coach provide. AI-generated content is never treated as an official diagnosis or clinical judgement, is always based only on evidence actually supplied, and — where it informs your coaching — is reviewed by a human coach before being relied upon.

17. Limitation of liability

To the fullest extent permitted by law, Flo Meridian Institute shall not be liable for any indirect, incidental, or consequential loss arising from participation in our services. Nothing in these Terms excludes liability where exclusion is not permitted by law, including for death or personal injury caused by negligence, or fraud.

18. Changes to services

We may occasionally update programme content, delivery methods, schedules, or materials to improve the quality of our services. Where significant changes are necessary, we'll communicate them as soon as reasonably practicable.

19. Suspension or termination

We reserve the right to suspend or terminate access to services where a participant seriously breaches these Terms, behaves abusively or in a discriminatory manner, disrupts programmes, misuses our intellectual property, or fails to meet payment obligations. Where appropriate, we'll always seek to resolve concerns through respectful communication first.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you acknowledge that you've had the opportunity to read it.

21. Changes to these Terms

We may update these Terms from time to time; the latest version will always be available on this page. Continued use of our services after an update constitutes acceptance of the revised Terms.

22. Governing law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Flo Meridian Institute's principal place of business, unless otherwise required by applicable law.

23. Contact us

Questions about these Terms can be sent to contact@flomeridianinstitute.com.

Our commitment

Our policies exist to create clarity, fairness, and trust. We believe the strongest client relationships are built on open communication, mutual respect, and shared responsibility. If you ever have a question or concern, we encourage you to get in touch — we're committed to listening, responding thoughtfully, and working with you wherever reasonably possible.